Eric Flavin
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Activity overview
Latest activity by Eric Flavin-
Eric Flavin created an article,
Reports - Video Tutorial
Need to know more about running reports on the new platform? Please follow our Chief Technical Officer, Neil, as he runs through the major features of our reporting features.
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Eric Flavin created an article,
Permissions - Video Overview
Need to see how permissions work on our platform? Follow Neil, our Chief Technology Officer, as he gives an overview of permissions for your team on the submit.com platform.
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Eric Flavin created an article,
Application won't download
CauseIf you are downloading an application form by using the Export PDF or Download Full Zip functions and it takes a long time to download, showing a blank page, there may be an issue with your fo...
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Eric Flavin created an article,
Page won't load - Spinning Circle
If you attempt to log in and experience a long loading time with only a spinning circle and no page load, you are likely facing a cache and cookies issue. To resolve this, simply clear your cache a...
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Eric Flavin created an article,
Can't add user- Email is taken
Occasionally you may try to add a new team member, mentor or external reviewer to the system, and you might get a warning to say that the email has already been taken. This means that the email tha...
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Eric Flavin created an article,
Why are the email's XX'd out?
When upgrading from the old version of submit to the new latest version of the platform, you may notice that on your forms, the emails may be obscured by x'ing them out. This is done for privacy r...
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Eric Flavin created an article,
Downloading application - Error Warning
Occasionally a download error can be displayed when exporting an application. What does this mean?Cause The applicant has uploaded multiple documents causing the system to time out when aggregatin...
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Eric Flavin created an article,
Document won't upload
Scenario 1- Supported File types not enabled If you're having issues uploading a document to your submit.com application, then the first thing you should check is to make sure that you are uploadi...
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Eric Flavin created an article,
1.19 Importing Forms from one Client to another
If you possess a secondary domain or a sister organisation that operates a domain within submit.com, we can facilitate the importation of a form they have created, which you require, from one of y...
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Eric Flavin created an article,
1.18 Display in Preview: Application Tiles
If you need information from the form to be visible in the application tiles at a glance, you can enable this in the question settings for each question. This allows you to view specific informatio...